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Lapierre, J., & Filiatrault, P. (1994). An analysis of the foundations of research on the quality of professional services to organizations. (Technical Report n° EPM-RT-94-14). Restricted access
Lapierre, J., Filiatrault, P., & Koelemeijer, K. (1993). Industrial professional services quality evaluation criteria : a comparative analysis between consulting engineers of North America (Quebec) and Europe (France). (Technical Report n° EPM-RT-93-31). Restricted access
Lapierre, J., Filiatrault, P., & Perrien, J. (1993). The service quality evaluation process : evolution and implications of research. (Technical Report n° EPM-RT-93-30). Restricted access
