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Items where Author is "Filiatrault, Pierre"

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Number of items: 8.

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Filiatrault, P., & Lapierre, J. (1997). Managing business-to-business service marketing relationship. Industrial marketing management, 26(2), 213-222. External link

Filiatrault, P., Lapierre, J., & Perrien, J. (1997). Les pratiques de management de la qualité des services: perceptions des dirigeants. Canadian Journal of Administrative Sciences, 14(1), 28-40. External link

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Lapierre, J., Filiatrault, P., & Chebat, J.-C. (1999). Value Strategy Rather Than Quality Strategy: a Case of Business-to-Business Professional Services. Journal of Business Research, 45(2), 235-246. External link

Lapierre, J., & Filiatrault, P. (1996). An analysis of the foundations of research on the quality of professional services to organizations. In Kunst, P., & Lemmink, J. (eds.), Managing service quality. Vol. II (97-108). Unavailable

Lapierre, J., Filiatrault, P., & Perrien, J. (1996). The research on service quality evaluation: evolution and methodological issues. Journal of retailing and consumer services, 3(2), 91-98. External link

Lapierre, J., & Filiatrault, P. (1994). An analysis of the foundations of research on the quality of professional services to organizations. (Technical Report n° EPM-RT-94-14). Restricted access

Lapierre, J., Filiatrault, P., & Koelemeijer, K. (1993). Industrial professional services quality evaluation criteria : a comparative analysis between consulting engineers of North America (Quebec) and Europe (France). (Technical Report n° EPM-RT-93-31). Restricted access

Lapierre, J., Filiatrault, P., & Perrien, J. (1993). The service quality evaluation process : evolution and implications of research. (Technical Report n° EPM-RT-93-30). Restricted access

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