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Les pratiques de management de la qualité des services: perceptions des dirigeants

Pierre Filiatrault, Jozée Lapierre and Jean Perrien

Article (1997)

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Department: Department of Mathematics and Industrial Engineering
PolyPublie URL: https://publications.polymtl.ca/30483/
Journal Title: Canadian Journal of Administrative Sciences (vol. 14, no. 1)
Publisher: Blackwell Publishing
DOI: 10.1111/j.1936-4490.1997.tb00116.x
Official URL: https://doi.org/10.1111/j.1936-4490.1997.tb00116.x
Date Deposited: 18 Apr 2023 15:23
Last Modified: 05 Apr 2024 11:19
Cite in APA 7: Filiatrault, P., Lapierre, J., & Perrien, J. (1997). Les pratiques de management de la qualité des services: perceptions des dirigeants. Canadian Journal of Administrative Sciences, 14(1), 28-40. https://doi.org/10.1111/j.1936-4490.1997.tb00116.x

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