Jozée Lapierre and Pierre Filiatrault
Book Section (1996)
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| Department: | Department of Mathematics and Industrial Engineering |
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| ISBN: | 1853963305 |
| PolyPublie URL: | https://publications.polymtl.ca/31139/ |
| Editors: | Paul Kunst and Jos Lemmink |
| Publisher: | Paul Chapman Publishing |
| Date Deposited: | 18 Apr 2023 15:24 |
| Last Modified: | 25 Sep 2024 16:13 |
| Cite in APA 7: | Lapierre, J., & Filiatrault, P. (1996). An analysis of the foundations of research on the quality of professional services to organizations. In Kunst, P., & Lemmink, J. (eds.), Managing service quality. Vol. II (pp. 97-108). Paul Chapman Publishing. |
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