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The service quality evaluation process : evolution and implications of research

Jozée Lapierre, Pierre Filiatrault, Jean Perrien

Technical Report (1993)

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Abstract

Research on service quality -- Methodological analysis framework -- Methodological analysis of empirical work -- Methodological weaknesses and difficulties.

Uncontrolled Keywords

Services (Industrie) -- Marketing -- Évaluation; Services (Industrie) -- Service à la clientèle; Qualité de service -- Évaluation; Service à la clientèle -- Évaluation

Department: Department of Mathematics and Industrial Engineering
PolyPublie URL: https://publications.polymtl.ca/10138/
Report number: EPM-RT-93-30
Date Deposited: 07 Feb 2022 14:00
Last Modified: 11 Nov 2022 14:01
Cite in APA 7: Lapierre, J., Filiatrault, P., & Perrien, J. (1993). The service quality evaluation process : evolution and implications of research (Technical Report n° EPM-RT-93-30). https://publications.polymtl.ca/10138/

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