Jozée Lapierre, Pierre Filiatrault, Jean Perrien
Technical Report (1993)
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Abstract
Research on service quality -- Methodological analysis framework -- Methodological analysis of empirical work -- Methodological weaknesses and difficulties.
Uncontrolled Keywords
Services (Industrie) -- Marketing -- Évaluation; Services (Industrie) -- Service à la clientèle; Qualité de service -- Évaluation; Service à la clientèle -- Évaluation
| Department: | Department of Mathematics and Industrial Engineering |
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| PolyPublie URL: | https://publications.polymtl.ca/10138/ |
| Report number: | EPM-RT-93-30 |
| Date Deposited: | 07 Feb 2022 14:00 |
| Last Modified: | 11 Nov 2022 14:01 |
| Cite in APA 7: | Lapierre, J., Filiatrault, P., & Perrien, J. (1993). The service quality evaluation process : evolution and implications of research (Technical Report n° EPM-RT-93-30). https://publications.polymtl.ca/10138/ |
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