Jozée Lapierre, Pierre Filiatrault and Jean Perrien
Technical Report (1993)
![]() |
Restricted to: Registered users or access from Polytechnique Montréal onlyTo access this document, log in to PolyPublie (students and staff) or access this page from a device connected to the Polytechnique Montréal network (wired, wifi, or VPN). Visitors can obtain temporary access to the school’s computers at the Library’s loan desk. Published Version Terms of Use: All rights reserved Download (1MB) Request a copy |
Show abstract
Hide abstract
Abstract
Research on service quality -- Methodological analysis framework -- Methodological analysis of empirical work -- Methodological weaknesses and difficulties.
Uncontrolled Keywords
Department: | Department of Mathematics and Industrial Engineering |
---|---|
PolyPublie URL: | https://publications.polymtl.ca/10138/ |
Report number: | EPM-RT-93-30 |
Date Deposited: | 07 Feb 2022 14:00 |
Last Modified: | 02 Oct 2024 04:22 |
Cite in APA 7: | Lapierre, J., Filiatrault, P., & Perrien, J. (1993). The service quality evaluation process : evolution and implications of research. (Technical Report n° EPM-RT-93-30). https://publications.polymtl.ca/10138/ |
---|---|
Statistics
Total downloads
Downloads per month in the last year
Origin of downloads