Industrial professional services quality evaluation criteria : a comparative analysis between consulting engineers of North America (Quebec) and Europe (France)

Jozée Lapierre, Pierre Filiatrault, Kitty Koelemeijer

Technical Report (1993)

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Abstract

Problem -- Theoretical framework -- Methodology -- Results and analysis -- Technical quality is both similar and different -- Functional quality : similarities -- Functional quality : differences.

Uncontrolled Keywords

Sociétés d'ingénieurs-conseils -- Service à la clientèle -- Québec (Province) -- Évaluation; Sociétés d'ingénieurs-conseils -- Service à la clientèle -- France -- Évaluation

Department:	Department of Mathematics and Industrial Engineering
PolyPublie URL:	https://publications.polymtl.ca/9889/
Report number:	EPM-RT-93-31
Date Deposited:	16 Dec 2021 16:06
Last Modified:	11 Nov 2022 13:48

Cite in APA 7:	Lapierre, J., Filiatrault, P., & Koelemeijer, K. (1993). Industrial professional services quality evaluation criteria : a comparative analysis between consulting engineers of North America (Quebec) and Europe (France) (Technical Report n° EPM-RT-93-31). https://publications.polymtl.ca/9889/

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