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An analysis of the foundations of research on the quality of professional services to organizations

Jozée Lapierre, Pierre Filiatrault

Technical Report (1994)

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Abstract

Research on service quality -- Bridging the gap between the two schools of thought -- A comparative analysis.

Uncontrolled Keywords

Sociétés d'ingénieurs-conseils -- Québec (Province) -- Qualité -- Contrôle; Services (Industrie) -- Qualité -- Contrôle; Sociétés d'ingénieurs-conseils -- France -- Qualité -- Contrôle

Department: Department of Mathematics and Industrial Engineering
PolyPublie URL: https://publications.polymtl.ca/9493/
Report number: EPM-RT-94-14
Date Deposited: 22 Nov 2021 16:36
Last Modified: 11 Nov 2022 14:13
Cite in APA 7: Lapierre, J., & Filiatrault, P. (1994). An analysis of the foundations of research on the quality of professional services to organizations (Technical Report n° EPM-RT-94-14). https://publications.polymtl.ca/9493/

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