Jozée Lapierre and Pierre Filiatrault
Technical Report (1994)
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Abstract
Research on service quality -- Bridging the gap between the two schools of thought -- A comparative analysis.
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| Department: | Department of Mathematics and Industrial Engineering |
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| PolyPublie URL: | https://publications.polymtl.ca/9493/ |
| Report number: | EPM-RT-94-14 |
| Date Deposited: | 22 Nov 2021 16:36 |
| Last Modified: | 02 Oct 2024 04:23 |
| Cite in APA 7: | Lapierre, J., & Filiatrault, P. (1994). An analysis of the foundations of research on the quality of professional services to organizations. (Technical Report n° EPM-RT-94-14). https://publications.polymtl.ca/9493/ |
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