The research on service quality evaluation: evolution and methodological issues

Jozée Lapierre, Pierre Filiatrault and Jean Perrien

Article (1996)

An external link is available for this item

Department:	Department of Mathematics and Industrial Engineering
PolyPublie URL:	https://publications.polymtl.ca/31137/
Journal Title:	Journal of retailing and consumer services (vol. 3, no. 2)
Publisher:	Elsevier
DOI:	10.1016/0969-6989(96)00073-2
Official URL:	https://doi.org/10.1016/0969-6989%2896%2900073-2
Date Deposited:	18 Apr 2023 15:24
Last Modified:	08 Apr 2025 06:51

Cite in APA 7:	Lapierre, J., Filiatrault, P., & Perrien, J. (1996). The research on service quality evaluation: evolution and methodological issues. Journal of retailing and consumer services, 3(2), 91-98. https://doi.org/10.1016/0969-6989%2896%2900073-2
APA 7 (HTML)ASCII CitationAtomBibTeXDOIsDublin CoreEndNote (.ENW)MARC (ISO 2709/UTF-8) (.MRC)MARC (UTF-8) (.MRK8)MARC XMLMPEG-21 DIDLMultiline CSVOAI-ORE Resource Map (Atom Format)OPENAIREOpenURL ContextObjectOpenURL ContextObject in SpanRDF+N-TriplesRDF+N3RDF+XMLReferReference Manager (.RIS)Simple Metadata

Statistics

Repository Staff Only