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Lapierre, J. (1994). Managing for quality in the financial services industry. Journal of Retailing and Consumer Services. Lien externe
Lapierre, J., & Filiatrault, P. (1994). An analysis of the foundations of research on the quality of professional services to organizations. (Rapport technique n° EPM-RT-94-14). Accès restreint
Lapierre, J., & Filiatrault, P. (janvier 1994). An analysis of the foundations of research on the quality of professional services to organizations [Communication écrite]. Workshop on quality management in services-IV, Paris, France. Non disponible
Lapierre, J., & Filiatrault, P. (janvier 1994). Professional services as perceived by organizational customers [Communication écrite]. Recent advances in retailing and service science conference, Lake Louise, Alberta, Canada. Non disponible
Lapierre, J., Filiatrault, P., & Koelemejer, K. (janvier 1994). Industrial professional services quality evaluation criteria: analsys between consulting engineers of North America (Québec) and Europe (France) [Communication écrite]. European marketing academy (EMAC), Maastricht, Netherlands. Non disponible
Lapierre, J., Filiatrault, P., & Perrien, J. (janvier 1994). Évaluation de la recherche sur la qualité des services [Communication écrite]. Association française de marketing. Non disponible
