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Avramidis, A. N., Gendreau, M., L'Écuyer, P., & Pisacane, O. (2007). Optimizing daily agent scheduling in a multiskill call center. (Working Paper n° CIRRELT-2007-44). External link
Chapados, N., Joliveau, M., L'Écuyer, P., & Rousseau, L.-M. (2014). Retail store scheduling for profit. European Journal of Operational Research, 239(3), 609-624. External link
Pelleau, M., Rousseau, L.-M., L'Écuyer, P., Zegal, W., & Delorme, L. (2014, September). Scheduling agents using forecast call arrivals at Hydro-Québec's call centers [Paper]. 20th International Conference on the Principles and Practice of Constraint Programming (CP 2014), Lyon, France. External link