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Scheduling agents using forecast call arrivals at Hydro-Québec's call centers

Marie Pelleau, Louis-Martin Rousseau, Pierre L'Écuyer, Walid Zegal and Louis Delorme

Paper (2014)

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Department: Department of Mathematics and Industrial Engineering
ISBN: 9783319104287
PolyPublie URL: https://publications.polymtl.ca/35196/
Conference Title: 20th International Conference on the Principles and Practice of Constraint Programming (CP 2014)
Conference Location: Lyon, France
Conference Date(s): 2014-09-08 - 2014-09-12
Publisher: Springer
DOI: 10.1007/978-3-319-10428-7_61
Official URL: https://doi.org/10.1007/978-3-319-10428-7_61
Date Deposited: 18 Apr 2023 15:08
Last Modified: 08 Apr 2025 12:20
Cite in APA 7: Pelleau, M., Rousseau, L.-M., L'Écuyer, P., Zegal, W., & Delorme, L. (2014, September). Scheduling agents using forecast call arrivals at Hydro-Québec's call centers [Paper]. 20th International Conference on the Principles and Practice of Constraint Programming (CP 2014), Lyon, France. https://doi.org/10.1007/978-3-319-10428-7_61

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