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Optimizing daily agent scheduling in a multiskill call center

Athanassios N. Avramidis, Michel Gendreau, Pierre L'Écuyer and Ornella Pisacane

Working Paper (2007)

Document published while its authors were not affiliated with Polytechnique Montréal

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Department: Department of Mathematics and Industrial Engineering
Research Center: CIRRELT - Interuniversity Research Centre on Enterprise Networks, Logistics and Transportation
PolyPublie URL: https://publications.polymtl.ca/55018/
Report number: CIRRELT-2007-44
Official URL: https://www.cirrelt.ca/documentstravail/cirrelt-20...
Date Deposited: 11 Sep 2023 10:42
Last Modified: 11 Sep 2023 10:42
Cite in APA 7: Avramidis, A. N., Gendreau, M., L'Écuyer, P., & Pisacane, O. (2007). Optimizing daily agent scheduling in a multiskill call center. (Working Paper n° CIRRELT-2007-44). https://www.cirrelt.ca/documentstravail/cirrelt-2007-44.pdf

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