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Exploring the landscape of UX subjective evaluation tools and UX dimensions : a systematic literature review (2010-2021)

Ehsan Mortazavi, Philippe Doyon-Poulin, Daniel Imbeau, Mitra Taraghi and Jean-Marc Robert

Article (2024)

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The quality of the User Experience (UX) with systems, products and services is now considered an indispensable part of success in the market. Users' expectations have increased in such a way that mere usability is no longer sufficient. While numerous UX subjective evaluation tools exist, there is little guidance on how to select or use these tools. Therefore, there is a need to provide a critical state of the art on the topic of subjective evaluation tools and the UX dimensions covered. In this study, we conducted a systematic literature review on UX subjective evaluation tools and the UX dimensions covering the period of 2010–2021 with an initial sample of 3831 publications, 325 of which were selected for the final analysis, to provide researchers and practitioners with the recent changes in the field of UX. Results showed that 104 different tools are available for UX evaluation, they can be classified as general or domain-specific, applicable for a wide variety of products and in total covering more than 300 UX dimensions. Our categorization of UX dimensions under 13 main dimensions (e.g. usability, utility, hedonic, emotion, sensory, etc.) showed that the informational, social, cognitive and physical dimensions appeared to be less frequently present in current tools. We argue that these four dimensions deserve more space in UX tools. Having a high number of UX evaluation tools can be confusing for evaluators, and they need some guidance for selecting and combining tools. Modularity is the emerging trend in the development of UX evaluation questionnaires (e.g. meCUE, UEQ+), bringing the benefits of being thorough, flexible, easy to use, low-cost and rapid, while avoiding overlapping of dimensions and providing comparability through the use of a similar format and rating scale. Finally, the need for having a comprehensive evaluation tool requires updating the set of included dimensions to accommodate for new generations of products and technologies.

Uncontrolled Keywords

human-centered computing; human-computer interaction (HCI); user experience; UX evaluation tool; UX dimension; systematic literature review; SLR

Subjects: 1600 Industrial engineering > 1600 Industrial engineering
1600 Industrial engineering > 1605 Human factors engineering
Department: Department of Mathematics and Industrial Engineering
Funders: NSERC / CRSNG
PolyPublie URL: https://publications.polymtl.ca/58579/
Journal Title: Interacting with Computers
Publisher: Oxford University Press
DOI: 10.1093/iwc/iwae017
Official URL: https://doi.org/10.1093/iwc/iwae017
Date Deposited: 06 Jun 2024 14:37
Last Modified: 07 Jun 2024 12:08
Cite in APA 7: Mortazavi, E., Doyon-Poulin, P., Imbeau, D., Taraghi, M., & Robert, J.-M. (2024). Exploring the landscape of UX subjective evaluation tools and UX dimensions : a systematic literature review (2010-2021). Interacting with Computers, iwae017 (39 pages). https://doi.org/10.1093/iwc/iwae017


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