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Armellini, F., Pelicioni, R. A., Kaminski, P. C., & Bassetto, S. (2017). Including the voice of the client in the creative process: a case study of the integration of Quality Function Deployment (QFD) to the Value Proposition Design (VPD) in the service sector. Journal of Modern Project Management, 5(2). Lien externe
Charron-Latour, J., Bassetto, S., & Pourmonet, H. (2017). STARS: the implementation of a computer-aided employee suggestion management system to operationalize a continuous improvement process. Cognition, Technology & Work, 19(1), 179-190. Lien externe
