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Gagnon, Y. C., Posada, E., Bourgault, M., & Naud, A. (2010). Multichannel delivery of public services : A new and complex management challenge. International Journal of Public Administration, 33(5), 213-222. Lien externe
Posada, E., Gagnon, Y. C., & Bourgault, M. (2009). Variables associated with effective management of the multi-channel delivery of public services. Business review, 12(2), 206-212. Lien externe
