Multichannel delivery of public services : A new and complex management challenge

Y. C. Gagnon, E. Posada, Mario Bourgault and A. Naud

Article (2010)

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Department:	Department of Mathematics and Industrial Engineering
PolyPublie URL:	https://publications.polymtl.ca/18304/
Journal Title:	International Journal of Public Administration (vol. 33, no. 5)
Publisher:	Taylor & Francis
DOI:	10.1080/01900690903405535
Official URL:	https://doi.org/10.1080/01900690903405535
Date Deposited:	18 Apr 2023 15:13
Last Modified:	18 Apr 2023 15:13

Cite in APA 7:	Gagnon, Y. C., Posada, E., Bourgault, M., & Naud, A. (2010). Multichannel delivery of public services : A new and complex management challenge. International Journal of Public Administration, 33(5), 213-222. https://doi.org/10.1080/01900690903405535
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