Crisis Communication Strategies and Reputation Risk in an Era of Social Media: A Study of Online Users' Perception and Engagement

Venus Hosseinali-Mirza

Ph.D. thesis (2015)

Open Access document in PolyPublie

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Department:	Department of Mathematics and Industrial Engineering
Program:	Doctorat en génie industriel
Academic/Research Directors:	Nathalie De Marcellis-Warin and Thierry Warin
PolyPublie URL:	https://publications.polymtl.ca/1754/
Institution:	École Polytechnique de Montréal
Date Deposited:	05 Nov 2015 13:56
Last Modified:	01 Apr 2026 03:28

Cite in APA 7:	Hosseinali-Mirza, V. (2015). Crisis Communication Strategies and Reputation Risk in an Era of Social Media: A Study of Online Users' Perception and Engagement [Ph.D. thesis, École Polytechnique de Montréal]. PolyPublie. https://publications.polymtl.ca/1754/
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