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ESSMArT way to manage customer requests

Maleknaz Nayebi, Liam Dicke, Ron Ittyipe, Chris Carlson and Guenther Ruhe

Article (2019)

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Department: Department of Computer Engineering and Software Engineering
PolyPublie URL: https://publications.polymtl.ca/43816/
Journal Title: Empirical Software Engineering (vol. 24, no. 6)
Publisher: Springer New York LLC
DOI: 10.1007/s10664-019-09721-w
Official URL: https://doi.org/10.1007/s10664-019-09721-w
Date Deposited: 18 Apr 2023 15:02
Last Modified: 08 Apr 2025 07:08
Cite in APA 7: Nayebi, M., Dicke, L., Ittyipe, R., Carlson, C., & Ruhe, G. (2019). ESSMArT way to manage customer requests. Empirical Software Engineering, 24(6), 3755-3789. https://doi.org/10.1007/s10664-019-09721-w

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