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Using the Kano model to balance delight and frustration for an enterprise application

Jinghui Cheng, James Mulholland and Anil Shankar

Poster (2016)

Document published while its authors were not affiliated with Polytechnique Montréal

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PolyPublie URL: https://publications.polymtl.ca/39473/
Conference Title: CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA 2016)
Conference Location: San Jose, California
Conference Date(s): 2016-05-07 - 2016-05-12
Publisher: ACM
DOI: 10.1145/2851581.2892284
Official URL: https://doi.org/10.1145/2851581.2892284
Date Deposited: 18 Apr 2023 15:05
Last Modified: 05 Apr 2024 11:34
Cite in APA 7: Cheng, J., Mulholland, J., & Shankar, A. (2016, May). Using the Kano model to balance delight and frustration for an enterprise application [Poster]. CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA 2016), San Jose, California. https://doi.org/10.1145/2851581.2892284

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