Article (1996)
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| Department: | Department of Mathematics and Industrial Engineering |
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| PolyPublie URL: | https://publications.polymtl.ca/31143/ |
| Journal Title: | Advances in services marketing and management: research and practice (vol. 5) |
| Publisher: | Elsevier |
| DOI: | 10.1016/s1067-5671(96)05050-0 |
| Official URL: | https://doi.org/10.1016/s1067-5671%2896%2905050-0 |
| Date Deposited: | 18 Apr 2023 15:24 |
| Last Modified: | 15 Oct 2024 14:32 |
| Cite in APA 7: | Lapierre, J. (1996). Service quality: The construct, its dimensionality and its measurement. Advances in services marketing and management: research and practice, 5, 45-70. https://doi.org/10.1016/s1067-5671%2896%2905050-0 |
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